The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Location. Corporate Headquarters 3.3 out of 5 stars. You can be certain that youre talking to the right person at the right time. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. This way, sub-standard customer support doesn't result in you being left empty-handed. Inloggen. By law, you have the right to request a refund for delayed or cancelled trips. All product, news and changes in the site will be showed for your region. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. I have written to arriva to complain about the awful service we experienced. Well always be on hand with guidance and support to help you get the results youre looking for. Add my review rating of "1" to the other 48 (of 51). So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). inquiries@arrivia.com Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. Arriva - never again, We missed our Ferry because the bus was late! Contact our sales team Help/Support Our support team is always ready to help. This is a multi-location business. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Salarischeck. What is the depot disciplinary procedure? DoNotPay is the perfect tool for solving problems and getting things done. Its quick, easy and totally free. View our cookie policy here. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. It was fine. If you are calling from Belgium, the number is 0800 79961. We have to pay for luggage although there on tickets was written two baggages included. Zero information on Zadar Bus station about delays or departures. All rights reserved. UK, Tel: +44 (0)191 520 4000 Need to contact Arriva customer service? By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. I paid $600 per cabin on credit card. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Arriva help - frequently asked questions about Arriva. Arriva offers tram, train, bus, coach, and waterbus services. Did this answer your question? You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. arrivia vacations India pvt Ltd We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Your experience on this site will be improved by allowing cookies. When I received email confirmation, there were two issues. http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. Other common reasons for contacting Arriva customer support include. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Busbud shows you which amenities are included with your Arriva bus for each individual departure. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. Average salaries for Arriva Customer Service Representative: $34,416. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. Seats recline a lot which is great for sleeping. Alwaysclose to you. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Our travel privileges booking platform allows you to generate new revenue to support your business goals. Registered in England. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Registered No: 347103 Registered Office: Easily compare and book your next trip withBusbud. SR3 3XP You can compare prices, amenities and times by searching for a route. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. We are recognized as a global leader in business, across our industry and among our suppliers. Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Your experience on this site will be improved by allowing cookies. Wondering how much are the cheapest Arriva bus ticket? Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Click on the name of the company and have us do the work for you. A bus operator in the North West. Everything worked out perfectly. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. all our trip plan was messed. We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. The journey also took 45 minutes longer than expected. To make a complaint, please contact our Customer Services team by clicking here. Find your contact For corporate enquiries, we can be contacted via the details below. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. Discover how our travel solutions can help your business. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. we had to run everywhere and nearly missed the fly. Find nearby departures, local service updates and more. Media inquiries BBB reports on known marketplace practices. Then like us on Facebook and follow us on Twitter. Simply show your ticket on your phone along with a valid photo ID to board the bus. Accordingly we missed our bus (which was anyways late over an hour!). This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Arrivia is the largest stand-alone travel loyalty provider in the world. First, we had been booked into the wrong cabins. 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We have helped over 300,000 people with their problems. Contact Us. Bus not coming at all, allegedly because an accident on the road. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. Inloggen. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Search for the company you'd like to call. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. Lots of stops for restroom breaks. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Phone: (602) 749-2100 You are already subscribed to this newsletter. This business is in an industry that may require professional licensing, bonding or registration. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Datum geplaatst. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Below you will find many ways to come in contact with us. Get started now and lets get this sorted. Official Partner. Toll-Free (888) 320-4234 Bus was crowded. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Outlets for charging at every row. You could be waiting for hours for the opportunity to submit your complaint. 912 260 418. The driver was excellent . Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Doxford International Business Park They will investigate the issue and provide customer services with an official investigation result. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. You can also bring a good book to pass the time during your trip. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. We had to take a taxi to catch our train from Split ! It's quick, easy and totally free. We were directed by the staff to the misleading bus stop (old one). The journey was efficient and well organised, only delayed by the passport control process. Get weekly updates, new jobs, and reviews. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. What is arrivia? 2023 Resolver Consumer Online Limited. 0344 800 44 11. Follow. Werkgevers / Plaats vacature. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Busbud is an authorized Arriva ticket seller. Ind. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Admiral Way However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Consumer guides, newsletters, surveys and more! Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Bad Customer Service. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Upload je cv. Arriva plc. Theres no jargon in our rights guides. Winter opening hours. Book tickets that fit your needs. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. You may change your settings at any time or accept the default settings. What should I do if my bus driver is rude to me. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. We stopped for a quick comfort break at a service station which was good too. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is Arrivia powers some of the most iconic names in travel, hospitality, and financial services. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). There are multiple ways to contact Arriva customer service. Questions? Contact our support team Media Want to learn about Arrive? We paid in silence and got on the bus and he shouted welcome to croatia really rudely. This information was not present when booking the ticket. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Registered No: 347103, Arriva plc Phone My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Uxbridge, Middlesex, UB8 1EX, Av. Help us to personalise your experience on Arriva Bus by setting your default location. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). 866-871-9336. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Salaries; 4. Resolver can help you send your complaints to Arriva Bus. Very comfortable. Job Title. Busbud is an authorized Arriva ticket seller. Arriva salary trends based on salaries posted anonymously by Arriva employees. Revolucion 356-60 piso Dedicated customer support 24/7. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Locate me. Customer Service Representative yearly salaries in London, England at Arriva. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! . 15147 N Scottsdale Rd Ste 210 Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . Simple! This page is not available for these regions: Do you have a question or do you want a refund? Avoid paying for tickets using the app. Registered in England. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Open your web browser and sign up for DoNotPay. With DoNotPay, you never have to spend hours waiting in a phone queue again. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. Horrific service. This is a sure way to escalate your complaint so that an acceptable response is received. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Type in Skip Waiting on Hold and select the product. Driver forced us to pay for travelling with luggage even though ticket says this is included. 302 - A wing, Eureka Tower Mind Space Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Well guide you through the process. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. This is a great way to save time and avoid a lot of extra and unnecessary frustration. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. 3.3. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Travel programs that help you grow Arriva plc. It was an awful experience. More description about the location of the bus is needed. Our world class team of experts is always here to help. Not what we asked for at booking. Based in Sunderland, England, Arriva is a major transportation provider in the UK. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. Discover how our travel solutions can help your business thrive. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. No, Arriva buses usually don't have a toilet on board. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Bedrijfsreviews. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. The Best Way to Contact Arriva Customer Service. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. Delayed and missed trips can wind up costing consumers a lot of money. The bus was cancelled. The bud arrived on time and was on schedule throughout the journey. DoNotPay can help you bypass the phone queues of more than 10,000 businesses. No, you don't need a printed ticket when traveling with Arriva. So we paid for nothing. London. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. Best and worst companies at resolving issues. Purchasing tickets in advance was the most reasonable price available. . There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. Photos; 20. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. BBB Business Profiles are subject to change at any time. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Get started now by subscribing to DoNotPay. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Im shocked that this behaviour is allowed. Seat assignation wasn't adhered to. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Or maybe you want to tell us about your experiences with our services? Can I make a complaint on behalf of someone else? Driver was nervous and the trip felt unsafe at some moments. BBB Business Profiles may not be reproduced for sales or promotional purposes. When I purchased the ticket, instructions were given for exact location of bus stop. Salary estimated from 10 employees, users, and past and present job . For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. Save time by comparing all your bus travel options in one place. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. The only things that could be improved is to have the toilet and the WiFi working.