We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. You can call member services, leave messages and never get a call back. Read Also: Sailboat Vacations In The Caribbean. Remove some or all of your filters below. Perhaps, the finest resort community along the Atlantic Coastline. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Our credit is being held hostage by Palmera Time Share. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. The most helpful contributions are detailed and help others make better decisions. It is not a good financial decision for us right not ($25,000 with $5000 down, $499 a month at 17% interest!). (free membership giveaway for every 50 subscribers!). We were blatantly lied to about our purchase. Mr sheldon kept on with his attack he threaten to f- up our credit. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Does anyone else have experience with this and any advice? We were told they no longer sell that Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. go back to original rules when we joined or get out of contract. My husband and I are both smart people and we feel so foolish that we jumped into this. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. Get direct access to Palmera Vacation Club through official links provided below. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. This complaint was posted by a verified customer. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. Already have an account? We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. Start a new search, then select a related item from the autosuggest. The product has changed into something that families, couples, and adults love. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Offer void where prohibited by law. After checking in we were paired up with the salesman. Do we have any recourse to either go back to original rules when we joined or get out of contract? Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Use this comments board to leave complaints and reviews about Palmera Vacation Club. We told him flat-out during the tour that we are not interested. We asked plenty of questions, figuring 4 heads were better than 2. How many people normally accompany you? Good luck! Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Nothing that the salesman presented to us was true. To learn more, check out our blog What is a Timeshare and How Does it Work? Scam Clue 3: A promotion claiming youve been specially selected for membership. I am still suffering with cancer issues and cannot pay my medical bills. What is the cost??? Here it is a year and 1 maintenance fee later, no bye bye timeshare. Lets say you take a week-long vacation every year somewhere new. So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. Read Also: Sale Of Vacation Rental Property. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. BBB is here to help. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). Must call to book. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. available to us. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. The club promoter is making a profit somewhere along the process. Does anyone else have experience with this and any advice? ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Is this your company? The travel club lifestyle has taken over, and for this reason, owners love their timeshare. View summaries of the complaint descriptions and responses. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. We said that we prefer to rent houses when on vacation instead of staying in condo communities. Write reviews, ask and respond to questions, It may not display this or other websites correctly. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Please let me know what happened or who to contact. Palmera Vacation Club. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. We didn't start to look into it more until we got home Sunday night. product but we could spend more $ and upgrade. How do they get away with this? I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. Most real companies would take the time..will see where it goes. Write reviews, ask and respond to questions, I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Often, you can answer the scam-or-not question before you even see the details of a club promotion. Websites:There are no additional web sites. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. When I called the number on the email, it took me to an automated service. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Fla. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. If we can verify it in our system, an email will be sent to you with your password. This sounded good to me as my current time share only gave me one week and a one bedroom. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. The Palmera membership also included a Quest Vacation Club membership. I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. This offer only applies to new reservations. This post has been removed at the author's request. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. If a deal is actually honest, it will still be there after you take a day or so to check it. Reviews are most valuable when they are original and unbiased. We did not need Palmera without this. BBB reports on known marketplace practices. All reviews are available on the sites they are accredited to. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Called better business and state of SC. Cancel.We want out of Palmera. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. I have already paid $2655 plus $846. Offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. Promotional discounts and offers may not apply to all properties. Hawaii TAT Broker ID #TA-023-193-6000-01 ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Buyer Beware!!!! Also Check: Free Vacations For Cancer Patients. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. When you buy a timeshare, its an investment in your family and quality of vacations. 602357907. File Complaint We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. Some systems only allow USPS. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You are using an out of date browser. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? The complaint has been investigated and resolved to the customers satisfaction. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. 213. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. Palmera Vacation Club. Creating memorable vacations for our members. This fact does not disparage the company in any way. Your contribution should be yours. Well guide you through the process. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. B. brenda123129 of FARMINGTON, US. Washington Seller of Travel Reg. Still wondering why people buy timeshares? Who do I contact? Respect the privacy of others. We put down $1200 on our credit card and signed the financing paperwork for the rest. He started to get pushy when he got into his sales pitch. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! Resolution Sought My points being correct. VSI the company that supposedly sells your previous timeshare is also irreputable. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. BCA has no information regarding government actions at this time. It was basically, sorry sucker attitude. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. What is Palmera Vacation Club's Facebook? Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. Payment . Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. We asked plenty of questions, figuring 4 heads were . They also verbally guaranteed us that Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Desired outcome: My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. At our age changing made sense if this transition occured. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Like a free stay and Hilton money? At this point I am willing to let them keep the money they sham me out of. No. Please let me know about a class action lawsuit against Palmera if one exists. A lot of robocalls are currently making this pitch. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. I just feel so bad for all of the people that get swindled by vultures like these. Rental: CST: 2081369-50. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. I did this for over an hour. Need to find a different location? We put down $1200 on our credit card and signed the financing paperwork for the rest. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Desired outcome: We know of no licensing or registration requirement for companies engaged in this company's stated type of business. I called the number they gave me three times to cancel the contract but no one answered. Help please. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. This business is not a member of Business Consumer Alliance. After about another hour, I finally got through to the right person. Recent Reviews He didn't listen to anything we said at all. Recommended Reading: Best Places To Invest In Vacation Rental Property. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . The savings and perks are clear. Contributions should be travel related. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. and I fell for it. No we know why. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. Phone number +1 888-887-2563. This will surely increase the credibility of your complaint. We were lucky and did not fall for their lies (in 2011). Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. a 5 week time share at Island Links Resort in Hilton Head, SC. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. I told them I was waiting on a check from them to pay off my old time share. All we ask is that you follow a few simple guidelines. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. In reality, timeshares are not bad. I am thankful that the only financial information I gave was our credit card. This will surely increase the credibility of your complaint. This would leave me with only the maintenance fee to pay. You can find contact details for Palmera Vacation Club above. Re: Palmera Vacation Club In We purchased a 3000 point timeshare for $12, 500 from Palmera He quickly started to get upset with us, making smart comments to us too (like other people on this thread). Unfortunately, last year, we believed what they were telling us and bought points with Palmera. You wont have to exchange your vacation week or points. All Rights Reserved. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Regards, Need to file a complaint? Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Consider how much of your income goes towards bills and what you have left over at the end of each month. Now, they have changed the rules, once again, to only allowing "members only" 3 smart stays a year. Others, however, ask you to pay big up front for some promised future benefit. All prices are based in U.S. dollars (USD). In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. We bought 3,000 points for around $13K. 2023 RCI, LLC. The first thing you should do before searching for rental homes is decide on an ideal budget. The letter I sent via fedex was received by someone at PCV this morning. No travel service of real value is ever free. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. So why do people still buy timeshares? He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. Keep in mind, a timeshare is not a financial investment. We want you to share your story, with both the good and the not-so-good. I was puzzled by this statement. The trading power we were supposed to have with RCI was incorrect. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. This post has been removed at the author's request. She gets rude too and tells us she guesses we just like to waste all of our money. Desired outcome: So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. Hawaii TAT Broker ID #TA-023-193-6000-01. Don't have an account? This was a hassle no doubt. Sounds like your bases are covered. OMG!!! as it is a completely free way to help other owners find TUG on the internet! Our ETA was just after 5, so I wanted to call in. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? RCI, LLC. Now I have 2! At least I can dispute the credit card charges. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. The travel prices the salesman The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. The travel prices the salesman I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. incorrect. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. BBB Business Profiles generally cover a three-year reporting period. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. Now, multiply this over the next 50 to 60 years. Type in the email address you registered with. This was enough to scare us away. membership takes 45 days to activate, 15 days after you can One of the worst decisions of our life. He wouldn't take that. For a better experience, please enable JavaScript in your browser before proceeding. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. Perhaps, the finest resort community along the Atlantic Coastline. File a complaint. The Palmera membership also included a Quest International Association of Better Business Bureaus. I am old and cannot afford to pay for this time share. I'm tired of the lies. Scam Clue 5: A promotion that poses as an investment. Save. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Take a screenshot from the USPS and FedEx tracking that it arrived. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Login to participate on the website. Barcelo/occidental vacation club is a rip off. Clear all With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund.